Jet Spas Terms & Conditions

At Jet, we back our spas and are committed to providing the best service. 

If you have an issue with your spa or have any questions about purchasing a spa, please do not hesitate to get in touch with our friendly team on: 0508 Jet Spa (538 772) OR email:

Terms and Conditions / Disclaimers

Payment, Pricing, and Deposits:

All online orders are to be paid in full, using our secure online sales portal. If you wish to make a deposit on a spa to secure a spa for a certain date or to hold pricing, Jet Spas require a minimum deposit of 10% to secure a spa pool or swim spa, and a minimum of 50% deposit once the spa is on the water and on the way to New Zealand.

We require full payment prior to delivery. If you wish to make a special arrangement or wish to make a deposit on a spa, rather than full payment, this needs to be discussed with the sales team prior to making any payment for the spa. If you wish to make a deposit, rather than full payment, you can contact our team on 0204 Jet Spa, 0508 Jet Spa, or Jet spas reserve the right to refuse deposits and can change the deposit required on a case by case basis, OR refund deposits in full with reason.

Respectively, all pricing is shown on Jet Spas website, Facebook, Instagram, or any other social media site is subject to change without any prior notice. In the event that incorrect pricing has been shown on our website, social media, or incorrect pricing has been provided by a team member, Jet Spas reserve the right to refuse any orders, whether or not you have been charged for the items. Jet spas will notify all parties involved and will pay back any payment that has been made immediately. Jet Spas reserve the right to cancel any orders and refund the customer any amount that has been paid to jet spas.

Under no circumstances will your spa be delivered without full payment. Final payment is to be made at a minimum, 24 hours before the spa is due to be delivered. Jet Spas will ask for final payment around the time that the spa is due to arrive into NZ, giving you plenty of time to deposit the money into Jet Spas account.

If paying via finance, such as GE Money (GEM), you will receive your spa prior to having paid off the spa, as latitude finance will make the payment on your behalf. If you are not putting the full amount of the spa on finance, then any deposit will need to be paid in full prior to delivery.

Jet Spas reserve the right to cancel any orders, or refuse to sell products to any individual or company. In the event that Jet Spas cancel an order, all parties involved will be notified.


Please note that delivery of your spa is not included in the listed price for the spa, and delivery is an additional item that you will need to pay for. Delivery pricing will automatically be generated based on your region and will be for delivery to your nearest Mainfreight depot. Jet Spas use Mainfreight to do all of our deliveries and are able to offer delivery to door, or delivery into place.

If you want delivery to your door, please let our team know, and we will charge you for this separately after the sale. Delivery to door includes Mainfreight delivering the spa as close to your house as possible, however, all deliveries to the door will be done using a tailgate truck and the truck may not be able to get close to your house. In the event that the truck can not get close to your house, they will contact the customer and offer delivery to the curbside, OR pick up from the Mainfreight depot.

Mainfreight will contact all customers who are having their spa delivered by them, to arrange a time and date for delivery. Please note that Mainfreight may only travel to your location on certain days, and you as the customer will need to work around their schedule unless discussed directly with Mainfreight. Mainfreight will not take the spa around the side of your house, or put the spa into place for you. You will need to arrange for a safe way for the spa to get into place.

If you would like delivery into place, we have agents all over New Zealand who are able to help deliver your spa into place for you. Many of these agents will use either a Hiab or special equipment to move the spa. Again, delivery into place is a separate charge, and will be priced on a case by case basis, depending on what is required to deliver the spa. In the event that your spa is damaged in the delivery, Jet spas hold no liability, and the delivery company is liable to cover the costs of repairing any damage.


Jet Spas have repair agents covering the country,  and all are qualified to repair our spas. In the event that you have an issue with your spa, it is crucial that you get in contact with our support team on:

You will be required to provide the following information:

  • Model and Serial Number (Located on a silver plaque on the outside of your spa.)
  • Your name, address, email, phone number.
  • Photos of the issue.
  • Photos showing the location of the spa.

Please note that warranties are not transferable, and are only applicable to the original purchaser. 

Any repair work that is completed on your spa without consulting Jet Spas, that affects a part that is still covered by Jet Spas warranty, will not be paid for by Jet Spas, and may void the warranty of your spa. As mentioned above, Jet Spas have their own repair agents, and Jet Spas will only pay our repair agents for work completed on your spa.

Cancellation and Refund and Returns:

Jet Spas have a strict refund and cancellation policy in place, in line with the New Zealand Consumers Guarantees ACT 1993. In the event that a customer is wanting to cancel their order, Jet Spas will process the refund within 14 days of the request and there may be fees that apply depending on the progress of your order. Spas that are a part of our core range are refundable, however, any deposits on Swim Spas, and spas that are custom, or special orders are not refundable – unless previously discussed or at Jet Spas’ discretion.

In the event that you have a Swim Spa or special spa order in place, Jet Spas may refund part of your order, however, this will be processed on a case by case basis, and fees may apply.
Under the Consumers Act, Jet Spas is not obligated to return your spa if you are not happy with the spa, unless there have been numerous faults, and we have attempted to repair the faults in the past. Spas can not be returned if you simply, “Change your mind”.

Limitation of Liability

To the full extent permitted by the laws in New Zealand, Jet Spas shall not, in any event, be liable for any indirect, special, incidental, or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. If the materials on this website are purchased for business purposes, as defined by the Consumer Guarantees Act 1993, the provisions of the Act shall not apply to the materials so purchased.

Jet Spas does not accept any responsibility or liability for any advice taken around local council regulations including but not limited to building consents, resource consents, and/or spa and swim spa fencing requirements. Any information provided is general, and is not intended to address your specific circumstances. All enquiries should be directed to and checked with the local council.