Questions?

FAQs

There are many questions you might have about buying a spa pool online. We’ve heard just about all of them, so below are some of our most common questions. Don’t see yours here? Just reach out to us directly, we would be happy to help. 

We are the only online-only spa pool retailer in NZ. No warehouse, no showroom, no overheads. 

With these savings, we have invested in some of the best in market North American acrylic, excellent insulation, and jets made from the world’s largest jet manufacturer. All of this while still offering some of NZ’s best prices and warranties.

In a word, superior. We offer some of NZ’s best spa pool warranties. The warranty includes 10-year structural, 5-year heater & controller, 5-year acrylic, 5-year jets, and 2-year parts. 

View Warranty >

Jet Spas is a New Zealand owned and operated company, with team members based around New Zealand and service technicians around the country.

We offer nationwide delivery into place throughout New Zealand. 

Delivery costs vary from region to region. To get an estimate of how much your delivery will cost, add the product to your cart then select your delivery region. Alternatively, contact us for an estimate.

Jet Spas are assembled in China using premium materials from North America and around the globe. The heaters and pumps are derived from the world’s largest spa pump manufacturer. These are the same pumps used in 90% of New Zealand spa pools.

Stainless steel jets are sourced from The United State’s leading jet manufacturer and are the main jets used in many spa pools in New Zealand. For the interior, we use North American Acrylic.

Each Jet Spa includes four layers of insulation:

  • High-Density Foam around the shell
  • Thick bubble Foil Insulation around the Cabinet
  • Foam insulated base
  • Lockable Hard Cover

Every spa pool includes a complementary lockable hardcover, steps, chlorine shock treatment, filter cartridge cleaner, and congratulations gift.

Any more questions?

Reach out to our friendly spa pool & swim spa experts

Get in touch

REVIEWS

Customer feedback

I am absolutely loving my spa, and have had no issues at all. I use it most nights before going to bed and it is a wonderful routine to be able to get into. Will be even better in winter! Service has been great while going through the process of getting it delivered to Blenheim. It came in within the timeframe.
KayTango Spa Pool
We absolutely love the spa thanks! We use it most days and the kids are obsessed. Well worth the wait.
MathildeGulfstream spa pool
We are enjoying using the spa most days even when it rains. We are very happy with our purchase
GrahamFalcon Spa Pool
The Thunderbolt 6 person Spa is so roomy and we love the different massage options the jets and two pumps offer. Right from the first phone call Zac was so helpful, he was very informative and helped me finally make a decision after many months of researching different spa companies and options.
The communication from Lee and Zac all the way through, including post-sale support has been fantastic. This really is a spa company that offers best value for money without compromising on the important features. We are spending more time together as a family, and couldn't be happier with our purchase.
JessicaThunderbolt Spa Pool
We got the Orbiter Max spa and are so happy with it. We use it most days and the kids are obsessed with it. We have a VERY difficult to access section so had a bit of trouble with the delivery but Jet Spas went out of their way to find a solution and get us the spa in place. Very happy with the spa and service.
SarahOrbiter Max
I got the Gulfstream a few days ago and I am extremely happy with the spa. I did a bit of research before and I couldn't find a better cost-efectiveness option. totally affordable price and 12 months free-interest finance.
SantiagoGulfstream
We just wanted to say thank you for your service. Jet Spas delivered on schedule and it was hassle free. The Tango neat size fits perfectly under the eaves of the house, and it’s size means that it is economical to fill and heat It provides plenty of power for an invigorating spa. We’ve used it daily since it arrived. We’ll be recommending the Tango and Jet Spas.
Chris and CarolineTango
Spa has been great. It’s the perfect size for us as there’s only the two of us. Water usage and heating cost was a primary factor in choosing our latest spa. We use it most evenings and hope to continue usage through the winter as we have set it up under a louvre pergola six steps from the master bedroom slider.
HeatherTango
We love our Orbiter Max so much, the grandsons love it even more
Margaret & DeonOrbiter Max
Thank you we love our Spa pool. The team are professional and keep you up to date through the whole process.
IngeTango
Thank you Jet Spas! Our spa pool is everything we wanted it to be. A place for us to connect , relax and unwind as a family, and the perfect way to start the day with a coffee after an early gym session! We have got the Thunderbolt, it’s the perfect size for us, and we love how we can tailor the jets to suit our individual needs. Your customer service has been outstanding throughout the whole process. So quick to reply to phone calls, and available when we needed you. Thanks so much for your excellent service and product.
JessicaThunderbolt
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Thunderbolt spa pool

More to love

All our spas include

Better prices, better warranties

As NZ’s only true online-exclusive spa pool retailer, we can offer competitive pricing, superior products, and market-leading warranties.

Our standard is far from standard

Every spa pool is built with premium materials including North American acrylic, CD OZone water filtration, strong insulation, and superior jets.

We celebrate you

We are NZ’s only spa pool retailer that includes congratulations gifts with every spa pool purchase. Cheers to celebrating you!

The complete package

Needing to pay extra for the essentials? No way. Our spa pools includes steps, lockable hardcover, water shock treatment, filters, and congratulations gift.

HOW WE WORK
The four step process that you will love!

Arguably the trickiest part of the journey; choosing your spa pool. Do you want lots of jets? Deep seats? Somewhere to lounge? Our spa pool experts are here to match you with the spa of your dreams.

Once you have placed your order, our team will be in touch to congratulate you and let you know about the next steps. You will be informed every step of the way with shipping updates and timeframes. 

Depending on your local depot, we can offer free or low cost delivery to the depot.

Where to from there? We can offer delivery throughout the North Island to your door or into place. We can also connect you with our recommended shipping partners throughout NZ.

However you choose to celebrate your new thermal best friend is up to you. Gather the family around for an outdoor movie night? Invite a few friends over for a beer? Kick back by yourself because you deserve it? 

The choice is all yours.